Right of withdrawal

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unworn, unused, with tags attached, and in the original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, you can contact us at shop@eberle-augsburg.de. Please note that returns must be sent to the following address: Eberlestraße 28, D-86157 Augsburg

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us anytime at shop@eberle-augsburg.de.

Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
Returning the received item is the fastest way to get the desired item. If the return is accepted, you can purchase the new item in a separate order.

European Union – 14-Day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as when you received it, unworn, unused, with tags attached, and in the original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at shop@eberle-augsburg.de.

Return Policy

At Eberle, we are committed to 100% customer satisfaction. We understand that sometimes a product may not be exactly what you expected. That’s why we offer a straightforward and unconditional return policy.

Return Conditions

Return Period:

You can return any product within 30 days of receipt for a full refund.

Condition of Goods:

We accept items in new or damaged condition.

Refund:

The corresponding purchase price will be refunded promptly after receipt and inspection of the returned goods.

Return Shipping Costs:

We cover the shipping costs for all returns within Germany.

Return Procedure:

Please contact us to receive a free return shipping label and further instructions for the return.

Return Process:

Contact:

Get in touch with us to start the return process.

Shipping:

Pack the items securely and use the provided return shipping label. Confirmation and Refund: Once we receive and inspect your return, we will confirm by email and initiate the refund.

Exceptions and Notes:

Personalized or custom-made items may be excluded from this policy. If you have any questions or concerns, please contact us at shop@eberle-augsburg.de.

We are here to provide you with a pleasant and risk-free shopping experience. Your trust and satisfaction are important to us.